Time Management and Customer Service

The customer service environment is complex and demanding, which can make it difficult to get things done. However, as a customer service representative, how you spend your time directly affects the business and customer relationships. In this workshop, you'll learn tools and techniques you can implement immediately that will help you get things done, making you a more valuable resource to your organization and to your customers.

Learning Objectives:

• Identify factors that prevent you from effectively managing your time
• Determine what is important and what is not
• List tools for keeping track of tasks
• Explain how to effectively delegate tasks
• Summarize best practices for managing your time

Intended Audience: Customer service and sales representatives at all levels who want to develop or improve their time management skills

Workshop Length: 4 hours

Please note: This is an interactive, virtual, live, instructor-led training. To successfully complete the training, you must have a computer with a working microphone, speakers, and a camera.