Writing Effective Customer Service Emails

Billions of emails are sent each day around the world, and employees of most organizations spend a good portion of their day processing email. The ability to write clear, concise, and effective emails that get the desired results is a key skill needed in all organizations. This skill-set is extremely important in a customer service role. In this workshop, you’ll learn the keys to writing effective customer service emails using multiple examples and hands-on activities.

Objectives:

• Explain why effective emails are important in customer service
• Compose a clear and concise email subject line, greeting, and closing
• Organize and compose the body of an email effectively to get the desired result
• Summarize best practices for writing effective emails in customer service

Intended Audience: Customer service and sales representatives who want to write effective emails

Workshop Length: 4 hours

Please note: This is an interactive, virtual, live, instructor-led training event. To successfully complete the training, you must have a computer with a working microphone, speakers, and camera.