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X-WR-CALNAME:Hancock (IN) Economic Development Council Events
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UID:3eef284e80280be9aff8a80800dae3f3@www.hancockedc.com
DTSTAMP:20260420T204756Z
DTSTART:20261020T123000Z
DTEND:20261020T163000Z
SUMMARY:Conflict Resolution Skills in Customer Service
DESCRIPTION:Conflict is a common problem in any organization. Often\, customer service representatives are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control.Understanding the causes of conflict and how to manage them effectively can turn challenging customer interactions into opportunities for growth and improved service. This workshop helps participants build practical skills to handle conflict productively—leading to happier\, long-lasting customer relationships.Objectives:Explain why conflict occursRecognize effective and ineffective ways of handling conflictApply the correct conflict style to use when in various conflict situations with customersApply knowledge of the three stages of conflict to prevent unnecessary escalationsExplain how listening styles can affect conflict resolutionSummarize best practices for mediating and communicating with customers to find a resolutionIntended Audience: New and experienced customer service and sales representatives who want to develop or improve their conflict resolution skills. Also suitable for individuals who have experience resolving conflict but are in need of new\, practical ideas for dealing more effectively with customer conflict.Workshop Length: 4 hoursPlease note: This is an interactive\, virtual\, live\, instructor-led training event. To successfully complete the training\, you must have a computer with a working microphone\, speakers\, and camera.
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