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VERSION:2.0
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X-WR-CALNAME:Hancock (IN) Economic Development Council Events
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UID:1e5c7e2e03a402f9d759a0d7e8c8b968@www.hancockedc.com
DTSTAMP:20260420T183012Z
DTSTART:20260728T123000Z
DTEND:20260728T163000Z
SUMMARY:Managing Stress in the Customer Service Arena
DESCRIPTION:Today's customer service representatives typically have a lot to do and too little time to do it\, a situation that commonly leads to stress. In this workshop\, you'll learn about how stress affects the body\, and learn how to assess your own stress level. You'll also learn tools for identifying sources of stress and learn proven techniques for managing stress.Objectives:Explain how stress affects the bodyAssess your own stress levelSummarize organizational causes of stressIdentify signs of stressList techniques for managing and reducing stressIntended Audience: New and experienced customer service and sales representatives who want to develop or improve their stress management skills. Also suitable for experienced individuals who are in need of new practical ideas for managing stress.Workshop Length: 4 hoursPlease note: This is an interactive\, virtual\, live\, instructor-led training event. To successfully complete the training\, you must have a computer with a working microphone\, speakers\, and camera.
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