BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//hacksw/handcal//NONSGML v1.0//EN
X-WR-CALNAME:Hancock (IN) Economic Development Council Events
BEGIN:VEVENT
UID:8b227908914255b00f0d9db486bffdc3@www.hancockedc.com
DTSTAMP:20260420T182036Z
DTSTART:20260624T123000Z
DTEND:20260624T163000Z
SUMMARY:Building Self-Confidence and Trust in a Customer Service Role
DESCRIPTION:Self-confidence is a critical trait for every customer service representative to possess in the right balance. Trust is the glue that holds every customer relationship together. While trust is a simple thing\, it is not always easy to accomplish with customers\, especially in the beginning. In this course\, participants will learn reliable principles and methods for building trust that every customer service representative can use. Participants will have the opportunity to select the key skills that they can practice to gain the ease of genuine self-confidence and use reliable methods for building trust with customers.Objectives:Define self-confidenceAssess your own level of self-confidenceList the six rules of building your own self-confidenceExplain why self-confidence is a key trait for customer service representativesList the qualities of trustworthy peopleSummarize the 10 rules of building trust with customersExplain the connection between trust and customer relationshipsIntended Audience: Customer service and sales representatives who want to develop or improve their skills related to building self-confidence and trust. Also suitable for experienced individuals who are in need of new\, practical ideas for building self-confidence and trust in customer service.Workshop Length: 4 hoursPlease note: This is an interactive\, virtual\, live\, instructor-led training event. To successfully complete the training\, you must have a computer with a working microphone\, speakers\, and camera.
END:VEVENT
END:VCALENDAR